SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Really appreciate the practical tools in this eBook. We've been using the 'Needs vs. Wants' exercise to clarify what we really need from each other - it's made such a difference!
🔥🔥🔥🔥
The communication skills section is worth its weight in gold! Learning how to use I statements and active listening has completely transformed our conversations 🙏
We were stuck in an argument loop until we used conflict mapping from this workbook. Now we can interrupt those unhelpful cycles before they escalate đź‘Ť
Informative
If you're looking for real-life solutions without blame or shame, this is it! It’s given us structure for tough talks and even guidance on when professional help might be needed - all while promoting growth over perfection.
This workbook is a lifesaver! It's helped me and my partner turn arguments into understanding. The step-by-step guide made it easy to navigate through our issues, plus the reflection prompts are super helpful.
Ok
The emotional insight section was eye-opening for us both! Understanding how past experiences affect our fights has been invaluable in resolving conflicts.
đź‘Ť
Mastering I statements and active listening has transformed our conversations completely - less shutdowns, more openness. This workbook is worth its weight in gold!
The conflict mapping feature is genius - it helps track repeated arguments so we can interrupt unhelpful cycles before they escalate.
Helpful
This workbook has been a lifesaver for us. We've seen how our past experiences affect the way we argue, and it's helped us understand each other better. The exercises are practical and easy to follow - no blame game, just healing.
Love this eBook! It taught me calming techniques that really work when things get heated. Plus, I learned how to communicate my needs without shutting down my partner. Our relationship is stronger now 🙌
❤️❤️❤️
The Needs vs Wants exercise clarified so much for us! Now we understand our individual needs better which makes resolving disagreements easier than ever before.
I appreciate the professional guidance provided in this workbook on when to seek help. It’s comforting knowing there’s an expert voice guiding you through tough times.
Inspiring đź‘Ť
This isn't about being perfect; it's about growth as a couple and learning healthier ways to handle disagreements...and boy does it deliver on that promise!
This workbook has been a breath of fresh air for my relationship. The exercises are easy to follow and really help us understand each other's needs better. It's like having a roadmap to navigate through our arguments.
🔥
What an incredible tool for improving communication in relationships! We've learned how to turn arguments into understanding - it’s all about listening with compassion and not just waiting for your turn to speak.
The emotional regulation techniques in this eBook have changed the way we handle disagreements. Now, instead of escalating into heated debates, we're able discuss things calmly which makes resolving issues much smoother!
Insightful