SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Work Out Eden (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workouteden.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
love how straightforward it is, no medical jargon at all.
Perfect size to post on the fridge, always at hand when needed đ Includes both cat and dog-specific guidance which is super helpful as we have both.
my dog once started choking on a treat, and i completely froze. after that experience, i knew i needed to be more prepared. having this on hand gives me confidence. the steps are short and clear, no unnecessary words. it feels like someone is calmly guiding me through the situation. i donât feel helpless anymore.
Just downloaded this printable guide, and I'm already feeling more prepared. Love how it's got a customizable section for my vet's details. Perfect to have on the fridge door! đșđ¶
iâm finally confident handling cuts, burns, or sudden pet issues.
This first-aid cheat sheet is a lifesaver! The one-page format makes quick decision-making so much easier in stressful situations. Also love the real-life storyâit really drives home why being prepared matters.
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i didnât realize how much i needed this until i had it. itâs one of those things you hope you never use, but when you do, youâre grateful itâs there. the instructions are simple and practical. they helped me once already when my dog injured his paw. i now feel more prepared for anything.
As someone who often looks after other people's pets, having all important information in one place is invaluableâthe fact that itâs compact, printable AND laminatable just tops off its usefulness!
Just downloaded this pet first-aid guide and it's a lifesaver! Easy to understand, has clear steps for emergencies like choking or bleeding. I feel more prepared now đ.
essential
I love how compact this guide is - perfect to keep on the fridge door. It even includes both cat and dog-specific advice which makes it super useful đ
handy
As a new dog owner, I found this cheat sheet incredibly helpful! It provides quick-glance guidance thatâs easy to remember during stressful situations đ¶â€ïž
Calm instructions made a stressful moment surprisingly easy to handle.
If you're looking for peace of mind in case of pet emergencies, get this digital guide. Simple yet comprehensive - exactly what every anxious pet parent needs!
Just got this printable pet first-aid guide and it's a lifesaver! I've learned to recognize emergencies, know what to do in those critical moments. It even has a section for my vetâs info. Gives me peace of mind knowing I'm prepared when accidents happen.
I love how easy the cheat sheet is to understand, perfect for new pet parents like me. The visual layout is clear and concise, making emergency response steps simple to remember. Plus it's compact enough to stick on my fridge!
calming
The real-life story included really hit home why being prepared matters so much. Now I feel confident about handling any sudden signs of distress from my pets.
This one-page reference sheet has been great during travels too - super handy on-the-go! It includes guidance specific for both cats and dogs which makes it ideal for multi-pet households like mine đ¶đ±
When it comes to emergencies, I used to feel completely helpless. I love my pets, but the thought of them getting hurt terrified me. Iâd freeze, panic, or frantically search online, wasting precious time. Having this guide has completely shifted that. Itâs simple, clear, and doesnât overwhelm you with too much information. Each section is short and easy to scan, which is exactly what you need in a stressful moment. Iâve already used it once when my cat started choking on food. I panicked at first, but then I remembered the guide on my fridge. I grabbed it, read the steps, and was able to act quickly. It kept me calm and helped me do the right thing. That moment alone made it worth it. What I love most is how approachable it feels. No complicated medical jargonâjust straightforward advice written for real pet parents. I keep copies in my kitchen, car, and travel bag. Emergencies can happen anytime, anywhere, and this makes me feel prepared instead of powerless. It has given me peace of mind and confidence I never thought Iâd have.
What sets this apart? Fast answers when timing is criticalâno scrolling or searching through lengthy articles or manualsâand trust me, every second counts in an emergency situation!
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Love how practical this is every pet parent should own it.